Capita is the number one provider of business process outsourcing (BPO) in the UK. Simply put, BPO is defined as the outsourcing of business functions or processes, often facilitated by IT. The BPO market continues to widen as the range of functions and processes that organisations look to outsource grows.
Capita is a constantly evolving company and we pride ourselves on being innovative and at the leading edge of service transformation. Both locally and through a national network of customer service centres, we harness the best of technology and business process, to provide efficient, responsive, accessible services. We play a key role in regenerating local communities and focus on acting in a responsible manner, growing a sustainable business. Our key objectives are as follows: To deliver high value essential services, that add fundamental value to our customers and those they serve. To create a supportive, rewarding and enjoyable environment in which our people can fully develop their skills and careers. To continue building Capita as a long-term, sustainable, growth business, achieving a fair return for our shareholders. To balance our commercial interests with those of the local community and wider environment. Capita interacts with 33 million people across the UK on behalf of our clients across the public and private sectors. Our goal is to make a difference whether we`re delivering one discrete service or playing a major role in transforming or setting up an entire organisation or service.